Every solution is great in some circumstances and terrible in others. Design debates are best settled by inviting everyone to present their solution, but also explain under what circumstances their solution is terrible. Finally they’re asked to explain under what circumstances their colleague’s solution would be better. This is what Bill Buxton refers to as walking on “both sides of the street”.
(Source: Intercom Blog)
Zappos - Awesome Customer Service!
This is awesome - gotta love Dropbox, don’t know how I ever got by with out it!
Dropbox - When there is a long upload time remaining, it suggests you ‘grab a snickers’.
/via John Darke
Note: They could work on some user friend URLs, however.
Another great post by Mnmal - why Apple macbooks are so easy to buy. I would go so far to say that Dell is, in comparison disrespectful to an average shopper.
For most users buying a computer is a big deal. They don’t know about processors and the differences between them, they don’t care whether you have an Uber_XYZ_3d_super_buffer_output sound card or if the computer has a BIOS that […]. They just want to buy the computer so they can go online and email, write in their blog, watch a movie or listen to music.
Apple makes it easy for people like my mother to buy a computer without feeling stupid.
